Shipping Policy

Orders are prepared after payment is confirmed. Processing estimates shown at checkout exclude weekends, public holidays, preorder release dates, and carrier delays.

Available services, shipping charges, and estimated delivery windows are calculated at checkout from the destination and parcel details. Delivery estimates are not guarantees.

Preorder items ship when inventory is received. If an order combines in-stock and preorder products, the order may be held until all products are available unless separate shipment is arranged.

Tracking is provided when available. Customers are responsible for entering a complete and accurate delivery address. Contact us promptly if tracking shows an exception or delivery problem.

International customers are responsible for import duties, taxes, customs charges, and local handling fees. Customs processing may extend delivery time.

Email [email protected] with your order number if a parcel is lost or arrives damaged. Keep the product, packaging, and shipping label while the carrier claim is reviewed.